1. What we deliver
Every product on this Shopify storefront is a digital service: design work, code, configuration, marketing campaigns, audits, written reports, training, and ongoing retainer management. We do not ship physical packages, so there is no courier tracking, no shipping address, and no return logistics in the traditional sense.
2. Delivery channels
Depending on the service, deliverables reach you through one of the following channels:
- Shopify storefront — for store setup, theme customisation, Figma to Shopify, migration, app integration: changes deployed directly to your Shopify Admin and live store, with backups of original code emailed to you.
- Email — for audit reports (PDF), SEO reports, monthly retainer dashboards, invoices, and credentials.
- Loom video walkthrough — for every major delivery: a 5–15 minute Loom video where we walk through what was built, how to use it, and answer common questions.
- WhatsApp (+91 88613 24254) — for daily project updates, file links, screenshots, and ongoing support.
- Google Drive folder — for assets, design files, source files. Folder URL is shared during kickoff.
- Direct platform access — Meta Business Manager, Google Ads, Klaviyo, Vajro, etc. — managed directly inside your accounts using collaborator/admin permissions you grant us.
3. Delivery timelines by service
Each service product page lists its own committed delivery window. Below are the standard ranges; for an exact date for your project, please refer to the order confirmation email.
3.1 Quick-Fix services (4–24 hours)
| Service | Delivery |
|---|---|
| Dawn Theme Customization | Same day for orders before 12 PM IST; next day after |
| New Shopify Store Setup | 5–10 business days |
| Emergency Bug Fix | 4–24 hours from order |
| Razorpay / Stripe Integration | 1–2 business days |
| Speed Optimization Pass | 2–3 business days |
3.2 Standard services (5–14 days)
| Service | Delivery |
|---|---|
| WooCommerce → Shopify Migration | 5–7 business days for ≤ 500 SKUs |
| Magento → Shopify Migration | 10–14 business days for ≤ 1000 SKUs |
| Full Store SEO Audit Report | 2–3 business days |
| Klaviyo / Omnisend — 5 Email Flows | 5–7 business days |
| Vajro Mobile App Setup | 10–14 business days |
3.3 Premium services (10–28 days)
| Service | Delivery |
|---|---|
| Figma → Shopify Full Store | 10–14 business days |
| Custom Theme From Scratch | 21–28 business days |
| Shopify Plus Setup | 14–28 business days |
| React Native Mobile App | 4–8 weeks |
3.4 Monthly retainers (live in 7 days, ongoing)
Monthly retainers (Marketing Bundle, SEO Monthly, Meta Ads, Google Ads, Email Retainer) are live within 7 business days of payment. After that, they are continuous services with weekly check-ins and monthly Looker Studio dashboards.
4. International delivery
All services are delivered remotely and do not depend on your physical location. Our team is in Bangalore (IST timezone), and we serve clients in 30+ countries:
- India — full-service in INR with GST invoice; Razorpay UPI / cards / EMI / net banking.
- UAE & GCC — full-service in AED via Stripe or Wise; we are familiar with UAE VAT (5%), Telr, PayTabs, Network International, Tabby, and Tamara.
- USA, UK, Canada, Australia, Singapore — full-service in USD/GBP/CAD/AUD/SGD via Stripe; we work in your timezone for daily WhatsApp / Slack updates.
- Saudi Arabia, Qatar, Kuwait, Bahrain, Oman — Arabic RTL, AED/SAR/QAR pricing, GCC payment gateways supported.
Our business hours are Mon–Sat 9 AM – 8 PM IST (4:30 AM – 3:30 PM UTC). UAE clients overlap fully (only 1.5h difference). USA East Coast clients can ping us during their morning. We commit to a 4-hour reply window globally during business hours.
5. Delays and what we do about them
If we fall behind the committed delivery date, we communicate before the date — not after. Here is the protocol:
- If we anticipate a delay ≥ 2 working days, our project lead WhatsApps you at least 48 hours in advance with the new ETA and the reason.
- If a delay is caused by us (sickness, internal capacity, incorrect estimation), we extend the delivery free of charge, and for any delay over 7 days, the Refund Policy 100%-refund clause applies.
- If a delay is caused by your team (late asset hand-off, unclear feedback, no answer for > 5 working days), we extend the delivery by an equivalent number of working days. We never silently miss the date.
- If a delay is caused by force majeure (Shopify/Meta/Google outage, internet outage in Bangalore, government-mandated lockdown, natural disaster), we extend by an equivalent period and resume promptly.
6. Acceptance of delivery
You have 7 days from receiving the Loom delivery walkthrough to flag any deviation from the agreed scope. We log the delivery on WhatsApp and email so the start of the 7-day window is unambiguous. After 7 days, the delivery is deemed accepted — but we still honour the 7-day free support clause for in-scope bug fixes that surface within that window.
7. Post-delivery support
Every fixed-price service includes 7 days of free WhatsApp support for in-scope bug fixes, configuration tweaks, and quick questions. Beyond 7 days, support is billed at our hourly rate (Rs. 2,400/hour) or you can subscribe to our Support Retainer (Rs. 6,600/mo for 4 hours).
8. Source files and ownership
For every delivery we provide:
- Source code — Shopify theme files committed to a private GitHub repo (we transfer admin to you on completion) or zipped and emailed.
- Design files — Figma project shared with view + edit access on your account; PDF export at delivery.
- Configuration documents — written explanations of what we changed in Shopify Admin, Meta Business Manager, etc., so you can hand the project to any other agency in future without lock-in.
- Loom walkthrough video — 5–15 minute screen recording explaining each section / setting / change.
9. Service-level agreements (SLAs)
| Metric | Commitment |
|---|---|
| Reply to first email / WhatsApp | ≤ 4 working hours |
| Daily project update during active build | 1 update per working day on WhatsApp |
| Loom walkthrough at major milestones | Yes, included |
| Bug fixes inside 7-day window | Reply ≤ 4 hours, fix ≤ 24 hours for non-critical, ≤ 4 hours for site-down |
| Critical incident (paid Support Retainer) | 15-min response, 1-hour mitigation, 4-hour fix |
10. Service interruptions
We do not control Shopify, Meta, Google, Razorpay, Stripe, Klaviyo or any other third-party platform. If those platforms have outages or API issues that prevent us from delivering on schedule, we communicate transparently and resume work as soon as the upstream issue is resolved. Refunds for force-majeure delays are not standard but discussed case-by-case.
11. Communication and language
Project communication is in English by default. Indian clients can message us in English / Hindi. UAE / GCC clients can opt for Arabic-language communication and deliverables for a small uplift (Rs. 8,200 per project) — our team includes an Arabic-fluent project lead.
12. Contact
For any delivery question:
Email: task@thriftizer.in
WhatsApp: +91 88613 24254
Reply window: 4 hours, Mon–Sat 9 AM – 8 PM IST