1. Our refund philosophy
Thriftizer Solutions LLP sells fixed-price Shopify services, not generic deliverables. Each service product page lists exactly what is included in the scope, the delivery window, and what is excluded. We have processed 800+ orders since 2017 with a refund rate under 0.4% — because most of the time, both sides know exactly what is being delivered before the order is placed.
That said, we want to be very clear about your rights so there are no surprises:
- You can cancel for a full refund any time before our team has started work.
- You can cancel for a partial refund while work is in progress, paying only for hours genuinely spent.
- If we miss the delivery date in our control, we either deliver free or refund 100%.
- If our work doesn't match the scope on the product page, we fix it free or refund the cost of the unfixed item.
2. Cancellation timeline and refund amounts
| Stage | You receive | We retain |
|---|---|---|
| Order placed, before kickoff | 100% refund | Nothing (Razorpay/Stripe processing fee waived) |
| Kickoff confirmed, before any work | 95% refund | 5% admin / payment-gateway fee |
| Work in progress < 25% | 75% refund | 25% covers research, scope, project lead time |
| Work in progress 25–50% | 50% refund | 50% covers work done so far |
| Work in progress 50–75% | 25% refund | 75% covers work done so far |
| Work in progress > 75% | No refund | Final delivery completes; revisions covered |
| Delivered, in 7-day support window | Bug-fix instead of refund (free) | Service is delivered |
Progress is measured by the work tracked in our internal Linear/Notion board, validated by daily WhatsApp updates and Loom progress videos that you have already received. We are happy to share the activity log on request.
3. Cases where we offer 100% refund regardless of stage
- We miss our committed delivery date by more than 7 days for reasons in our control (not force majeure, not your delayed asset hand-off, not third-party app outages).
- We discover during work that the project is technically infeasible on Shopify (rare — usually possible to deliver an alternative).
- You receive deliverables that materially differ from the scope on the product page and we cannot reconcile them within 14 days.
- We breach our SLA on confidentiality, NDA, or data security as documented in our Privacy Policy.
4. Cases where refunds are not available
To keep things fair and to avoid post-delivery disputes, we do not refund in the following situations:
- Change of mind after kickoff and after we have shared the project plan, unless covered by section 2 above.
- Delays caused by your team — for example, late asset hand-off, missing Shopify staff access, no answer on WhatsApp for > 5 working days, or unapproved scope changes mid-build.
- Monthly retainer services (SEO Monthly, Meta Ads Management, Google Ads Management, Email Retainer) — these bill in advance for the month; cancellation stops the next month, but the current month is not pro-rated.
- Ad spend — paid directly by you to Meta, Google, Snap, etc. is never refundable by us; it is your spend on a third-party platform.
- Third-party software, fonts, stock images or apps we have purchased on your behalf — those are non-refundable per the third party's terms.
- Refunds requested more than 30 days after delivery (after the 7-day support window plus a generous 23-day grace period).
5. How to request a refund or cancellation
- Step 1. Email task@thriftizer.in from the same address used to place the order, with the order number (#XXXX), the service name, and your reason. Or message us on WhatsApp from the registered phone number.
- Step 2. Our project lead replies within 4 hours during business hours with the current progress status and the applicable refund percentage from section 2 above.
- Step 3. Once you confirm in writing, we initiate the refund through the original payment method.
6. Refund processing time
| Payment method | Processing time |
|---|---|
| Razorpay UPI / wallets | 1–3 business days back to your UPI handle / wallet |
| Razorpay credit / debit cards | 5–7 business days; statement may show in next billing cycle |
| Razorpay net banking | 3–5 business days |
| Razorpay EMI | 5–7 business days; bank reverses EMI plan separately |
| Stripe (international cards) | 5–10 business days |
| Indian bank transfer / NEFT | 1–3 business days |
| Wise / SWIFT (UAE / international) | 3–7 business days |
If your refund has not landed within the times above, write to us with the original transaction reference — we will trace it with the payment partner immediately.
7. GST treatment of refunds
For Indian customers, we issue a Credit Note against the original GST invoice when the refund is processed. The credit note is delivered by email and reflected in our GSTR-1 in the same month, so your input tax credit reconciles correctly.
8. Disputes and escalation
If you are not satisfied with the outcome of a refund request:
- Email the partner and Founder at task@thriftizer.in with subject 'Refund Escalation — [order #]'. Senior partners review every escalation within 48 hours.
- If the dispute is unresolved after 14 days, you may file a complaint with the Bangalore Consumer Affairs Department, the National Consumer Helpline (1800-11-4000), or proceed under section 12 below.
9. Chargebacks and fraud
If you initiate a chargeback through your card issuer or bank without first contacting us, we treat that as a contractual breach. We will respond to the chargeback with our work logs, WhatsApp transcripts, and Loom videos as evidence. If the chargeback is reversed in our favour, you will be liable for the original amount plus chargeback fees levied by Razorpay or Stripe (typically Rs. 1,500 – Rs. 3,500). For genuine concerns, please always email us first — we resolve 100% of legitimate concerns without involving the card issuer.
10. Force majeure
We are not liable for delays caused by events beyond our reasonable control: natural disasters, internet outages affecting Bangalore datacentres, government-imposed lockdowns, Shopify or AWS platform-wide outages, Meta or Google API outages, etc. In such cases we extend the delivery window by an equivalent period and communicate proactively. Refunds under section 3 do not apply to force majeure delays.
11. Governing law
This refund policy is governed by Indian law. Any unresolved dispute will be adjudicated by the courts in Bangalore, Karnataka with exclusive jurisdiction. International clients agree to this jurisdiction by placing an order; you may, however, file complaints in your local consumer protection authority.
12. Contact
For any refund or cancellation question:
Email: task@thriftizer.in
WhatsApp: +91 88613 24254
Reply window: 4 hours, Mon–Sat 9 AM – 8 PM IST